Return, Refund and Exchange Policy

Thank you for shopping with Maverick Tactical. We stand behind the quality of our tactical defense products. Because many of them are specialized — including less-lethal launchers and specialty counter-drone munitions — this policy is designed to protect customer safety, product integrity, and regulatory compliance.

By placing an order, you acknowledge and agree to the terms of this policy.

Returns requested after these windows will not be accepted.

To qualify for a return, all of the following must be true:

• The item is brand new, completely unused, and in its original factory-sealed packaging.
• All original accessories, manuals, tags, components, and packaging materials are included and in pristine condition.
• There are no signs of use, test-firing, modification, wear, damage, or tampering.
• You provide your original order number or proof of purchase.

• All SKYNET products
• All SKYSHOT products
• Projectiles
• CO2 cartridges

Also not eligible for change-of-mind returns:

• Any item that has been opened, used, test-fired, or had its factory seal broken.
• Custom, special-order, or made-to-order products.
• Sale, clearance, open-box, or heavily discounted items (unless explicitly stated otherwise at the time of purchase).
• Items missing original packaging, tags, or components.
• Items showing any evidence of use or tampering.

Approved standard returns are subject to a 20% restocking fee, calculated on the pre-tax subtotal of the returned item(s). The fee covers inspection, repackaging, restocking, and administrative costs.

• You are responsible for all return shipping costs, including tracking and insurance.
• We strongly recommend a trackable, insured shipping method. Maverick Tactical is not responsible for returns lost, stolen, or damaged in transit.
• Return shipping instructions and the authorized return address are provided only after your RMA is approved.

1. Email us. Write to sales@mavericktactical.us with the subject line “RMA Request – Order # [Your Order Number]”.
2. Include the details. Your order number, the item(s) you want to return, a detailed reason, and clear photos of the item(s) in their current condition plus the original packaging.
3. Wait for approval. We’ll email your RMA number and return instructions (usually within 1–3 business days).
4. Ship it. Send the item(s) to the address provided, with the RMA number clearly marked on the outside of the package.

DOA / shipping damage

• Contact us by email immediately (within 48 hours of delivery) with photos/video of the damage and the packaging.
• We may provide a prepaid return label or arrange a replacement/exchange, at our sole discretion.
• Verified defective-on-arrival (DOA) or shipping-damaged items are eligible for a full refund or replacement after inspection — including final-sale items in Section 4 (all SKYNET products, all SKYSHOT products, projectiles, and CO2 cartridges) when reported within this window.
• We reserve the right to require return of the defective item before issuing a replacement or refund.

1. InspectionWe inspect your return within 3–7 business days of receipt.
2. DecisionWe email you whether the return is approved or denied.
3. RefundApproved refunds are issued to the original payment method within 5–10 business days of approval. Credit/debit card refunds may take additional time depending on your financial institution.

Store credit is available as a faster alternative. A store-credit bonus may be offered at our discretion.

An exchange is processed as a return followed by a new purchase. Exchanges are subject to product availability and the same eligibility requirements, restocking fee, and shipping responsibilities as standard returns. Contact us to arrange an exchange.

This return policy is separate from any manufacturer warranty (e.g., the Byrna limited warranty). For warranty claims on defects discovered after the return window, contact us or the manufacturer directly.

• This policy is governed by the laws of the State of Minnesota, without regard to its conflict-of-law principles. Any disputes will be resolved exclusively in the state or federal courts located in Scott County or Hennepin County, Minnesota.
• We reserve the right to refuse any return that does not strictly meet these criteria, or that we reasonably suspect has been used, modified, or tampered with.
• Our total liability is limited to the purchase price of the item(s) returned. We are not liable for indirect, incidental, consequential, or special damages.
• Customers are solely responsible for complying with all applicable federal, state, and local laws regarding the purchase, possession, transport, and use of less-lethal devices and specialty munitions.